Rail Ticket Offices To Stay Manned & Open

Plans to close hundreds of rail ticket offices in England have been scrapped. Transport Secretary Mark Harper said the government had asked train operators to withdraw their proposals because they failed to meet high passenger standards.

The proposals had sparked concerns from disability groups. Train companies are under pressure from the government to cut costs. They had argued staff would be better used helping passengers in person, in other areas of the station adding that only 12% of tickets were now bought at station kiosks.

But passenger watchdogs Transport Focus and London Travelwatch objected to the proposals, saying they had received 750,000 responses from individuals and organisations in a public consultation.

Transport for All, a disabled-led organisation, called it “the best possible outcome”, but added that while the government was “eventually swayed, it is appalling that disabled people’s concerns were dismissed for so long”.