SignVideo provide live and on-site British Sign Language (BSL) video interpreting. Their service is available across the UK and they work with, amongst others, NHS 111, Department for Work and Pension, Northern Ireland Health and Social Care, and Social Security Scotland.
They work with many top UK brands to ensure customer services’ helplines can communicate effectively with deaf customers, using British Sign Language and voice-over relay.
They conduct over 100,000 BSL video calls a year and answer, on average, in less than 45 seconds.
For the Deaf Community: Deaf people can sign up to their service and are provided with their own SignVideo account where they can make VRS calls through their BSL interpreters, participate in meetings through VRI or use our BSL/English Translation service. The Translation Service provides a translation of their document from BSL into English or vice versa.
Costs: SignVideo is FREE to deaf people so they can make use of public and private services in the same way that hearing people do. That’s why services (such as your GP, a business or an organisation) pay for SignVideo, not the deaf users. The only cost you may incur is phone data if you use 3G/4G/5G to make calls, similar to the amount of data FaceTime uses, as the SignVideo app requires an internet connection.
For more about the service visit their website, where there’s also a very helpful FAQ section
