The Government’s Department for Work & Pensions (DWP) has launched a Make Things Right campaign. The campaign aims to ensure more social housing residents who need support know how to make a complaint.
It is based on the idea that everyone deserves a home that is safe, secure and well maintained, and anything less is unacceptable. And if a resident has reported an issue and it hasn’t been fixed, it’s now easier to make things right.
The campaign sets out the steps of the complaints process that residents can take if they are unhappy with the service from their social housing provider.
There’s also a Campaign Toolkit contains guidance and links to assets to help spread the word among residents about how to make complaints. This includes posters, leaflets and social media posts for you to print or download and share with your networks. Some of them are translated into other languages too.
You can also visit @luhc Twitter account to see and share content and updates.
