Energy Saving/Heat Support From Green Doctor

The Green Doctors visit around 2000 homes each year across the Yorkshire and North East regions. We help households to save between £100 – 1000 per year on their energy bills through switching and increased energy efficiency whilst also making homes warmer and healthier.

The Green Doctor service is completely free and provides valuable assistance to many vulnerable households. It may be an elderly person needing help switching, a young family applying for energy grants, or perhaps someone suffering from a health condition exacerbated by the cold and struggling to keep their home to a safe temperature. The scheme is open to eligible people in all types of tenure. Housing Associations, Local Councils, privately rented and privately owned residents are all offered the opportunity to participate in the Green Doctor scheme. The aim of the service is to provide ‘assisted action’ in order for people to maximise their income and to ’empower’ consumers to make informed decisions.

Programme criteria

  1. Low income
  2. Living with debt
  3. Physical health issues
  4. Mental health issues
  5. Dementia
  6. Disabled
  7. In emergency accommodation
  8. Poor housing conditions
  9. In receipt of benefits

How does the programme work?

REFERRAL:
The local referral network provides referrals of vulnerable residents who are in (or at risk of falling into) fuel poverty.

SELF-REFERRAL:
A householder can apply directly or be referred by a professional / organisation.

HOME ENERGY VISIT:
A highly-trained Green Doctor Home Energy Adviser then carries out a home visit (these are now being conducted over the telephone due to Covid).  The Green Doctor assessor will provide tailored in – depth energy efficiency advice and help look for a better deal on energy bills and applying for grants such as the Warm Homes Discount. All the team are trained to assess and advise on heating systems, damp and mould, and can support clients to deal with problems with energy and water suppliers.

POST VISIT:
Based on the findings of the visit/telephone call there are a range of onward referrals that can be made. These include: referral to an income maximisation service, assessment for larger energy efficiency measures (insulation and heating), referral to the local fire service Safe & Well scheme, and identification of serious hazards in the home. With over 12 years’ experience, the Green Doctor team are highly trained in dealing with the wide variety of issues that present themselves during the many home visits we make and we have built partnerships with many local support organisations.

All Green Doctors are trained to City & Guilds Level 3 Energy Awareness 6281-01 as a minimum. We also have 2 fully qualified City & Guilds 6361 Domestic Energy Assessors who are able to assess properties and households for larger energy efficiency measures such as central heating systems and cavity / loft insulation. In addition, all our Green Doctor team are trained to identify, advise and support households with damp, mould and condensation issues.

The Green Doctors have training in mental health awareness, suicide awareness, safeguarding, de-escalation techniques, crime prevention, dementia friendly training, Better Conversations, Universal Credit, Falls, Trips and hazards & hoarding awareness training.

In terms of outreach/marketing/promotion the Green Doctors delivered almost 200 presentations, talks and workshops in the last year to a wide range of both frontline professional workers and local community groups. We also deliver in-depth training for front line workers with our own Green Doctor Accredited ‘Fuel Poverty Awareness’ course.