|Update – Claimants must attend telephone health assessments
When telephone health assessments were introduced for Employment and Support Allowance (ESA) and Universal Credit (UC) earlier this year, an easement was put in place so that Fail to Attend (FTA) and Fail to Participate (FTP) actions did not take place as a result of someone not attending a scheduled telephone assessment.
From Monday 2 November, ESA and UC telephone assessment appointment letters will make it clear that claimants must attend their telephone appointment. FTA and FTP action will apply, e.g. benefit may be stopped (ESA) or entitlement change (UC), for those who have been issued with this letter and fail to attend or participate in their appointments without good reason.
No one will have their support stopped without being contacted first. People will be contacted to ask them to explain why they did not, or could not attend or participate in the assessment and where good cause is provided and accepted, support will continue.
Please share this information with your members and audiences.