How to access NHS Services during the coronavirus pandemic

We’ve published this advice regularly in the last few weeks, but it’s worth repeating that you should seek medical attention as “normal”, despite the current Coronavirus situation. Life-threatening conditions do not get better by waiting – seek help. The NHS is doing a great job of keeping its Coronavirus operations completely seperate from the rest of its operations.

How to get help from the NHS

For help and information about coronavirus

Those with symptoms should use the 111 Coronavirus online service. People should only call 111 if you’re unable to get help online.

Those advised to self-isolate can get a note to send to their employer online at

Using GP practices

If you need to contact a GP, do not go into the surgery in person.

If you need an appointment with a clinician, or advice, call your GP practice by phone in the first instance. You can use the NHS Find your GP service to get their contact details.

Your GP surgery will then give you advice about what to do.

A phone or video call with a GP, nurse or other healthcare professional may be booked for you.

You’ll only be asked to visit a surgery if absolutely necessary.

Your GP surgery may be very busy at the moment. So you may have to wait longer than usual to speak to someone if it’s not urgent.

General health advice

The best place to get accurate health information is the NHS website.

The NHS website has information and advice on:

Repeat prescriptions

If you have a repeat prescription that you normally request at your GP surgery or pharmacy, you can do normally this online, using an app or by calling your surgery or pharmacy.

Please be patient when calling as they may be very busy at the moment. You may have to wait longer than usual to speak to someone.

Urgent medical help

If you need urgent medical help, use the NHS 111 online service.

The 111 online service asks questions about your symptoms to help you get the help you need.

Only call 111 if you’re unable to get help online.

During the coronavirus outbreak, the 111 phone line will be very busy so it will be quicker and easier to get help online.

Emergency medical help

For life-threatening emergencies, call 999 for an ambulance.

Try to avoid going to A&E, as there’s a risk you could catch coronavirus or spread it to people who are seriously ill.