A number of you suggested that we reserve an hour in stores for elderly and vulnerable customers. In response to this request, we will set aside the first hour in every supermarket this Thursday, 19th March, for elderly and vulnerable customers.
We will also help elderly and vulnerable customers access food online. From Monday, 23rd March, our online customers who are over 70 years of age or have a disability will have priority access to online delivery slots. We will contact these customers in the coming days with more details.
For any online customer who can travel to our stores, from Monday 23rd March, we will operate an expanded ‘click and collect’ service.
From 18th March, customers will be able to buy a maximum of three of any grocery product and a maximum of two on the most popular products including toilet paper, soap and UHT milk. We have enough food coming into the system, but are limiting sales so that it stays on shelves for longer and can be bought by a larger numbers of customers.